Terms of Use

The Platform is intended for use by business entities and their authorised representatives. By accessing the Platform, you represent and warrant that:

• You are acting on behalf of a legal entity that has entered into, or is in the process of entering into, a service agreement with WMG;
• You are at least 18 years of age and have the legal capacity to enter into binding agreements;
• You have the authority to bind the entity on whose behalf you are acting to these Terms; and
• Your use of the Platform complies with all applicable laws and regulations.

Access to the Platform is by invitation only. Individual Authorised User accounts are created by Customer Administrators (for customer portal accounts) or by WMG (for initial administrator accounts and government portal accounts). Self-registration is not available.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Keep your password confidential and use a strong, unique password;
• Enable multi-factor authentication if prompted or offered;
• Notify WMG immediately at admin@worldwavelink.com if you suspect unauthorised access to your account;
• Not share your login credentials with any other person;
• Log out of your account at the end of each session on shared or public devices.

WMG is not liable for any loss or damage arising from your failure to maintain account security, except where caused by WMG's negligence or wilful default.

Where WMG grants a Customer access to the Platform API, such access is subject to the following additional conditions:

• API credentials (client ID and client secret) must be stored securely and must not be embedded in client-side code, public repositories, or other unsecured locations;
• API credentials must be rotated at least once every 12 months or immediately upon suspicion of compromise;
• Automated API access must comply with WMG's published rate limits, which may be updated from time to time;
• WMG may suspend API access immediately if it detects patterns suggesting misuse, credential compromise, or conduct in breach of these Terms.

Subject to your compliance with these Terms and the payment of applicable fees, WMG grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform solely for your internal business purposes in connection with cross-border logistics coordination.

You must not, and must not permit any third party to:

• Access or use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• Copy, reproduce, modify, translate, adapt, distribute, or create derivative works based on the Platform or any part of it without WMG's prior written consent;
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of any part of the Platform;
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Platform;
• Attempt to gain unauthorised access to any part of the Platform, other accounts, or any systems or networks connected to the Platform;
• Use the Platform to transmit malicious code, viruses, or other harmful software;
• Scrape, crawl, or systematically extract data from the Platform other than through the authorised API;
• Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure;
• Use the Platform to infringe the Intellectual Property Rights or other rights of any third party;
• Sublicense, resell, or otherwise make the Platform available to third parties, except as expressly authorised by a separate written agreement with WMG;
• Use the Platform in any manner that imposes a disproportionate load on WMG's infrastructure, as determined by WMG in its reasonable discretion.

You are solely responsible for the accuracy, completeness, and legality of all Customer Data you submit to the Platform. You represent and warrant that:

• You have all necessary rights, licences, and consents to submit the Customer Data to the Platform;
• The Customer Data does not infringe the rights of any third party;
• The Customer Data does not contain information that is false, misleading, or fraudulent;
• Your submission and use of the Customer Data complies with all applicable laws, including data protection, export control, and customs laws.

The Platform, including its software, databases, documentation, design, trade marks, and all other content made available by WMG, is owned by or licensed to WMG and is protected by applicable Intellectual Property Rights. Nothing in these Terms transfers any ownership of WMG's Intellectual Property Rights to you.

As between WMG and the Customer, the Customer retains ownership of all Customer Data. You grant WMG a non-exclusive, worldwide, royalty-free licence to access, process, store, and use Customer Data solely for the purposes of:

• Providing and operating the Platform and Services;
• Complying with WMG's legal and regulatory obligations;
• Improving the Platform, using aggregated and anonymised data only.

WMG does not claim ownership of Customer Data and will not use Customer Data for any other purpose without your express consent.

If you provide WMG with suggestions, ideas, or feedback about the Platform (“Feedback”), you grant WMG a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without restriction or compensation to you.

Each party (the “Receiving Party”) agrees to hold in strict confidence any confidential information disclosed by the other party (the “Disclosing Party”) in connection with the Platform and these Terms (“Confidential Information”), and to use such Confidential Information only for the purposes of using or providing the Platform. Confidential Information includes the terms of any service agreement, technical documentation, pricing, API credentials, and any information marked as confidential or that should reasonably be understood as confidential given the nature of the information and the circumstances of disclosure.

The obligations of confidentiality do not apply to information that:

• Is or becomes publicly known other than through the Receiving Party's breach of these Terms;
• Was in the Receiving Party's lawful possession before the disclosure;
• Is lawfully disclosed to the Receiving Party by a third party without restriction on disclosure; or
• Is independently developed by the Receiving Party without reference to the Confidential Information.

A Receiving Party may disclose Confidential Information to the extent required by applicable law, court order, or regulatory authority, provided that it gives the Disclosing Party as much prior written notice as is legally permitted and cooperates with the Disclosing Party in seeking a protective order or other appropriate relief.

WMG will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week, subject to planned and unplanned maintenance. WMG does not guarantee any specific level of availability unless expressly set out in a separate service level agreement.

WMG may take the Platform offline for maintenance, upgrades, or emergency repairs. WMG will provide reasonable advance notice of planned maintenance where practicable. Emergency maintenance may be performed without prior notice.

WMG reserves the right to modify, update, or discontinue features of the Platform at any time. WMG will provide reasonable notice of material changes that adversely affect existing functionality. For API consumers, WMG will use commercially reasonable efforts to maintain backwards compatibility and will provide a minimum of 90 days' notice before removing or substantially modifying any API endpoint.

WMG warrants that:

• It has the right and authority to grant the licences set out in these Terms;
• The Platform will perform materially in accordance with its documentation under normal use conditions; and
• It will implement and maintain reasonable security measures as described in its Privacy Policy.

You warrant and represent that:

• You have the legal right and authority to use the Platform as described in these Terms;
• All Customer Data you submit is accurate and you have all necessary rights to submit it; and
• Your use of the Platform complies with all applicable laws and regulations.

Except as expressly set out in Clause 8.1, the Platform is provided on an “as is” and “as available” basis. WMG expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. WMG does not warrant that the Platform will meet your requirements, that operation will be uninterrupted or error-free, or that defects will be corrected.

The Platform is a coordination and information management tool. WMG does not warrant or guarantee the successful execution of any shipment, customs clearance, or delivery. Those outcomes depend on third parties (carriers, freight forwarders, customs authorities) over whom WMG has no control.

To the fullest extent permitted by applicable law, neither WMG nor its affiliates, directors, employees, agents, or service providers shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business, or goodwill, arising out of or in connection with these Terms or the Platform, even if WMG has been advised of the possibility of such damages.

Subject to Clause 9.3, WMG's total aggregate liability to you arising out of or in connection with these Terms or the Platform (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the total fees paid or payable by you to WMG in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited by applicable law.

You have a duty to take reasonable steps to mitigate any loss or damage you suffer in connection with your use of the Platform. WMG's liability will be reduced to the extent that any loss or damage was caused or contributed to by your failure to mitigate.

These Terms apply from the date you first access the Platform and continue until your access is terminated in accordance with this clause or your underlying service agreement with WMG.

WMG may suspend or terminate your access to the Platform (in whole or in respect of specific features):

• Immediately, if WMG suspects your account has been compromised or is being used in a manner that poses a security risk to the Platform or other users;
• Immediately, if you breach Clause 3.2 (Restrictions) or engage in fraudulent conduct;
• Upon 7 days' written notice, if you are in material breach of any other provision of these Terms and fail to remedy the breach within that period; or
• Upon the termination or expiry of the underlying service agreement between WMG and the relevant Customer organisation.

You may terminate your individual account at any time by contacting your Customer Administrator (for Portal Users) or contacting WMG directly. Termination of an individual account does not affect the service agreement between WMG and the relevant Customer organisation.

Upon termination of access:

• Your right to access and use the Platform immediately ceases;
• WMG will retain Customer Data in accordance with its Privacy Policy and applicable legal obligations;
• Accrued fees and obligations remain due and payable;
• The following clauses survive termination: 4 (Intellectual Property), 6 (Confidentiality), 8.3 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law and Dispute Resolution), and any other provisions that by their nature should survive.

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

In the event of a dispute arising out of or in connection with these Terms or the Platform (“Dispute”), the parties agree to first attempt to resolve the Dispute through good-faith negotiation between senior representatives of each party. Either party may initiate this process by giving written notice to the other describing the Dispute in reasonable detail.

If the Dispute is not resolved within 30 days of such notice (or such longer period as the parties may agree in writing), the Dispute shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference into this clause. The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Notwithstanding the above, either party may seek interim or emergency injunctive relief from any court of competent jurisdiction where necessary to prevent irreparable harm pending the constitution of the arbitral tribunal.

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

These Terms, together with any applicable service agreement, service order, and WMG's Privacy Policy, constitute the entire agreement between you and WMG with respect to the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

WMG may amend these Terms from time to time. For material changes, WMG will provide at least 30 days' prior written notice by posting the updated Terms on the Platform and, where practicable, by notifying registered Authorised Users by email or in-app notification. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms. If you do not agree to the amended Terms, you must stop using the Platform.

If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not be affected.

WMG's failure to enforce any provision of these Terms shall not be construed as a waiver of WMG's right to enforce that provision or any other provision in the future. Any waiver must be in writing and signed by an authorised representative of WMG.

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without WMG's prior written consent. WMG may assign these Terms or any of its rights or obligations hereunder without your consent in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets. These Terms bind and inure to the benefit of each party's permitted successors and assigns.

Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, pandemic, cyberattacks on critical infrastructure, or disruption of telecommunications or power networks (“Force Majeure Event”). The affected party shall notify the other as soon as reasonably practicable and shall take reasonable steps to mitigate the impact of the Force Majeure Event. If the Force Majeure Event continues for more than 60 days, either party may terminate the affected services by giving 14 days' written notice.

Notices to WMG under these Terms must be sent by email to admin@worldwavelink.com, with a copy to WMG's registered address. Notices to you will be sent to the email address associated with your account or to the relevant Customer organisation's registered contact address. Notices are deemed received on the date of transmission for email (if no delivery failure notification is received), or 3 business days after posting for physical mail.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between the parties. Neither party has authority to bind the other or to incur obligations on the other's behalf.

These Terms are drafted in English. In the event of any inconsistency between any translation of these Terms and the English version, the English version shall prevail.